Refund & Return Policy

1. Cancellation Policy

We offer flexible order cancellation to accommodate unexpected changes.

• Eligibility: You may cancel your order before shipment from our warehouse or production start (for custom items). This helps us stop the process in time to avoid unnecessary costs.
• Full Refund: Approved cancellations within the eligible period qualify for a full refund, issued via your original payment method.
• Non-Cancellable: Once the order is shipped, cancellation is no longer available. You may refer to our Returns Policy for further solutions.

2. Returns Policy

We accept returns if you’re unsatisfied with your purchase, subject to the following conditions:

• Time Frame: You may initiate a return within 30 days of receiving the product.
• Item Condition: The product must be unused, in its original condition, and with intact original packaging.
• Proof of Purchase: A valid receipt or order confirmation is required to process your return.
• Shipping Costs: We charge shipping costs at most once (including returns). No restocking fees will be imposed on consumers, keeping the return process cost-effective.

3. Refunds Policy

Once we receive and inspect your returned item, we’ll process your refund promptly:

1. Receipt Confirmation: We’ll send you an email to confirm we’ve received your return.
2. Refund Review: We’ll email you to confirm if your refund is approved or rejected based on the inspection.
3. Refund Processing: Approved refunds will be credited to your original payment method. Refund processing time varies by your financial institution, but we’ll complete our part promptly.

4. Late or Missing Refunds

If your refund is delayed or not received, follow these steps:

1. Check Your Bank Account: First confirm if the refund has been credited—banks may take extra time to post refunds, especially during peak periods.
2. Contact Us: If no refund is found, reach out to us at support@thevibeglow.com. Our team will investigate and resolve the issue promptly.
3. Contact Your Card/Bank: If the issue persists, check with your credit card company or bank—they can clarify their internal refund processing timelines.